Customer Privacy Policy

At HERITAGE TOURS we value the confidentiality of the information of our customers. We provide this Privacy Policy on our website for customers to be aware of the information we collect and how we keep them confidential.

WHAT INFORMATION IS COLLECTED

When you register for any of our services, you may provide us with:

• Your personal details, including your address, email address, phone number and date of birth. Passenger information, passport details, other ID document details.
• Insurance details.
• Relevant medical data and any special, dietary, religious or disability requests.

• Travel Companion: We need to know the identity and basic information about the person who is included in the travel itinerary. You warrant that all travel companions gave their consent for you to provide us with their respective personal information.
• We need your User Information for identification and communication purposes.
• Billing Information: Cardholder name, credit card number, expiry date. Sensitive Billing Information shall only be used to process your payment. Your Travel Itinerary is used for the general purpose of completing your travel booking request made through this Website.

WHO CAN SEE YOUR PERSONAL INFORMATION

We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.

Our Suppliers, Third-Party Vendors AND govt agencies as per local law.

Our suppliers such as airlines, hotels, car rentals and tour providers will need your Travel Itinerary to complete your travel booking. All services provided by suppliers are clearly indicated as such. We only share information that we deem our suppliers will need to complete the particular service you have arranged with a specific supplier. This may include your identity and contact information.

Court Orders and Law Enforcement Agencies

HERITAGE TOURS abides by court orders, search warrants, subpoenas and other legal processes. Even in the absence of a search warrant or other court orders, we may be also required under LOCAL  laws to disclose certain information to police and other law enforcement agencies.

We may raise legal defences to challenge the validity of these legal issuances and enforcement actions to prevent the disclosure of your information. However, we are not charged to raise legal objections and we have the discretion to waive our rights.

WE PROTECT YOUR PRIVACY

We value your trust and HERITAGE TOURS will not sell or otherwise disclose your Personal Information to anyone. However, if our company is sold to other entities, or if there is a change in ownership structure, your Personal Information may also be transferred to the purchasing or surviving corporate entity.

At no circumstance, we sell your personal data to third parties.

E-MAIL MESSAGES

We may send you e-mail messages relating to advertisements. If you do not wish to receive these, you can simply click on the link “Do not send me advertisements”. However, we may still send you e-mails relating to announcements or administrative matters such as changes in this Privacy Policy.